Effective Date: January 01, 2026
This Privacy Policy explains how Bending Beliefs (the “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you:
1. Visit or interact with our website;
2. Schedule or participate in a session;
3. Purchase or inquire about our products or services;
4. Communicate with us through any social media channel or platform;
5. Share your information with us in any format or medium (including text, audio, video, images, comments, direct messages, chats, or voice messages);
6. Otherwise interact with us or our services in any online, offline, or digital context (collectively, the “Services”).
We are committed to protecting your privacy and complying with applicable data-protection laws worldwide. By accessing or using our Services, including through social media or other channels, you acknowledge and consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use or access our Services.
1. Data Controller and Contact Information
The Company is the data controller responsible for personal information collected through the Services. Our principal place of business is in Canada, though our Services are offered globally. For privacy inquiries, please contact us at: om@bendingbeliefsnow.com.
2. Scope and Applicability
This Privacy Policy applies to personal information collected by us through our website, booking platform, payment processors, and communications (including email, phone, video conferencing, and social media) in connection with the Services. To meet international standards, privacy notices must be concise, transparent and written in plain language; accordingly, we strive to make this Policy clear and accessible. We provide this Policy free of charge and make it available on our website. If you are unable to find it, please email us at om@bendingbeliefsnow.com and we will share it with you.
3. Information We Collect
In order to provide our Services, we may collect the following categories of personal information:
Contact and Identification Information: Your name, email address, telephone number, postal address, billing address and other identifying information.
Birth and Astrological Data: Your date of birth, time of birth and place of birth, which may be necessary for astrology readings.
Booking Details: The date and time of your scheduled session, type and duration of service, preferences, communication notes and any questions or information you voluntarily provide when booking or during a session, for example, your profession and other details relevant to resolve your questions in the session.
Payment Information: Billing and payment details (e.g., billing address, partial payment‑card details) processed through our third‑party payment processors. We do not retain full payment‑card numbers or security codes.
Technical and Usage Information: When you use our Services, certain technical data about your visit or interaction may be processed by third-party service providers we engage (such as website hosts, analytics providers, payment processors, plugins, or external platforms). These providers may collect diagnostic, usage, and device information (such as IP address, browser type, device identifiers, timestamps, and similar data) to operate and secure the Services. We do not control these third parties’ independent practices, but we disclose them here in the spirit of transparency.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
4. How We Collect Information
We collect personal information directly from you when you:
Complete a booking form, purchase a session or interact with us via phone, email or social media.
Provide birth or other personal details for an astrology reading.
Sign up to receive marketing communications or newsletters.
Participate in surveys or provide feedback.
We automatically collect certain technical and usage information when you visit our website through cookies and similar tracking technologies. Cookies are small files stored on your device that allow us to remember your preferences and analyse how you use our website. You can set your browser to refuse cookies; however, some features of the Services may not function properly if cookies are disabled.
We may also receive limited information from third‑party sources, such as payment processors or scheduling software, in order to process your bookings and payments.
5. Purposes and Legal Bases for Processing
We process personal information for the following purposes and under the corresponding legal bases:
To Provide and Manage the Services (Contractual Necessity): We use your information to schedule sessions, perform tarot and astrology readings, deliver services, communicate about your bookings, process payments and send appointment reminders. Without this information we cannot fulfil our contract with you.
To Respond to Inquiries (Legitimate Interests): We respond to questions, customer‑service requests and feedback in order to provide quality service and improve user experience.
To Send Marketing Communications (Consent): If you opt in to receive marketing communications, we may send you emails about new services or promotions. You may withdraw your consent at any time by following the unsubscribe instructions in the communication.
To Comply with Legal Obligations: We may process and retain certain information to comply with applicable laws, tax and accounting obligations, anti‑fraud measures and to respond to lawful requests by public authorities.
To Improve and Secure Our Services (Legitimate Interests): We analyse usage patterns to improve our website, troubleshoot technical issues, ensure security and protect against fraud and misuse. These activities are undertaken in a way that does not override your rights and freedoms.
Under data‑protection laws such as the GDPR, organizations must disclose the purposes for processing personal data and their legal bases. We therefore identify whether processing is based on a contractual necessity, legitimate interests, consent or legal obligation as described above.
6. How We Share Information
We do not sell or rent your personal information. We may share information with:
Service Providers: Companies that assist us in delivering the Services (e.g., payment processors, scheduling platforms, video‑conference providers, email delivery services, IT and system‑administration services). These providers process information on our behalf and are contractually obligated to protect it.
Professional Advisors: Lawyers, accountants, auditors and insurers who require access to data to provide services to us and who are bound by confidentiality obligations.
Compliance and Legal Obligations: Government authorities, regulators or law‑enforcement bodies when disclosure is required by law or when we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud or respond to a lawful request.
Business Transfers: In the event of a merger, reorganization, sale of assets or bankruptcy, your information may be transferred as part of that transaction, subject to confidentiality requirements.
7. International Transfers
We are based in Canada but use service providers located in other jurisdictions, including the United States and the European Union. This means your information may be transferred to and stored in countries outside of Canada or your country of residence. When transferring personal information from the European Economic Area (EEA), United Kingdom or Switzerland or to a country not deemed to have adequate data‑protection laws, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission. By using the Services you consent to such transfers.
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including satisfying any legal, accounting or reporting requirements. In general, we retain session notes and client communications for up to five (5) years after your last interaction, after which they are securely deleted or anonymized. We may retain certain information for longer periods if required by law or to resolve disputes.
9. Security of Your Information
We implement technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration or destruction. Such measures include encryption in transit, access controls, and regular monitoring of our systems. However, no method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security and make no warranties regarding the security of information transmitted electronically. You acknowledge that any information you transmit to us is provided at your own risk.
10. Your Rights and Choices
Depending on the jurisdiction where you reside, you may have the following rights regarding your personal information:
Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct personal information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request that we erase your personal data, subject to legal retention obligations.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object: You may object to our processing of your personal data under certain conditions.
Right to Data Portability: You may request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent prior to its withdrawal.
Right to Lodge a Complaint: If you believe we have infringed your rights, you may lodge a complaint with a supervisory authority in your jurisdiction.
To exercise any of these rights, please contact us at om@bendingbeliefsnow.com. We will respond within one month or such other period as required by applicable law. Please note that we may request additional information to verify your identity before fulfilling your request.
11. Marketing Communications
If you have opted in to receive marketing emails, you may opt out at any time by clicking the “unsubscribe” link in the email or by contacting us. We will process opt‑out requests promptly.
12. Children’s Privacy
Our Services are not intended for children under 18 years of age and we do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will delete such information. Parents or legal guardians who believe their child has provided us with personal data should contact us so that we can take appropriate action.
13. Links to Other Websites
Our website may contain links to third‑party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of every website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Effective Date” at the top of the Policy and post the updated version on our website. Continued use of the Services after any update constitutes acceptance of the revised Policy.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or our data‑processing practices, please contact us at: om@bendingbeliefsnow.com.